At Candle and Craft Company, we strive to provide excellent service to our customers. Please read our Cancellation and Refund Policy carefully to understand the terms and conditions regarding cancellations and refunds:

Cancellation Policy:

Once the order has been processed, it cannot be cancelled.

Refund Policy:

Refund Eligibility: If you are eligible for a refund, it will be processed based on the following criteria:

Cancelled Orders: Eligible cancelled orders will be refunded in full to the original method of payment.

Other Refunds: Refunds for other reasons, such as dissatisfaction with the product, may be considered on a case-by-case basis.

Non-Refundable Items: Certain items, such as digital downloads or personalized products, may be non-refundable. Please check the product description or contact our customer service team for clarification before making your purchase.

Contact Us:

If you have any questions or concerns about our Cancellation and Refund Policy. We are here to assist you and ensure that you have a positive shopping experience with Candle and Craft Company.

Thank you for choosing Candle and Craft Company!